Frequently asked questions
Clear answers about choosing a course, learning, assessment, booking and learner support.
How do I know which level is right for me?
Start with the entry requirements and intended outcomes on each course page. Our learner team can also help you compare options.
Can I speak to someone before booking?
Yes. Call 020 7946 0824 or use the contact form for guidance.
Do you offer team bookings?
Yes. We offer private cohorts, onsite delivery and blended programmes for organisations.
When can I access online materials?
Online materials are available throughout your active learning period.
Will I have a tutor?
Tutor support is included, with the format depending on your course and delivery method.
What equipment do I need?
For online study you need a modern browser, reliable internet and a device capable of opening standard documents and video.
How are courses assessed?
Assessment may include knowledge tests, practical observation, professional discussion or portfolio evidence.
When will I receive my result?
Timings vary by qualification. Results are released after assessment and required quality checks.
Can I retake an assessment?
Where qualification rules allow it, your tutor will explain the reassessment process and any applicable fee.
Can I transfer to another date?
Contact us as soon as possible. Transfers depend on notice, availability and the booking terms.
Are prices inclusive of VAT?
Displayed learner prices include VAT unless the page clearly states otherwise.
What is the cancellation policy?
Cancellation terms are provided before booking and are also available on the Terms & Conditions page.